Shipping Policy

Please double check your shipping address prior to submitting your order. We accept no liability for information that is entered incorrectly. If your order is returned to us due to an incorrect delivery address there will be an additional shipping charge to reship the item.

Items are shipped UPS or USPS and tracking numbers will be provided via email once your order has been packaged. We are not responsible for loss or damage once the package is in the possession of UPS or USPS- we offer Route Package Protection at checkout to cover this. 

Route Package Protection is available at checkout to protect your order against damage, loss, and theft. Please make sure the Route Package Protection is on your order. If you remove the Route Package Protection from your order you opt out of any shipping coverage. If you opt out of the Route protection your order is not protected against damage, loss, or theft. We are not responsible for lost packages or damaged orders, please insure your order. 

Route provides protection for shipments that are lost, damaged, or stolen. This is the only way to insure your shipment. If you opt-out of Route package protection and your package is lost/stolen/damaged we cannot help you recover the package and you must attempt recovery through UPS or USPS. 

Lost packages must be reported to UPS or USPS immediately. If your package was scanned as delivered and you did not receive it, contact your local post office immediately! You will also need to report your package as missing online. To do so follow this link: https://usps.force.com/emailus/s/ then submit your tracking number and click the start button under the heading “Having an issue related to this tracking number?“